FAQ

Welcome to our FAQ, a summary of the most frequently asked questions. This page may help you find an answer to your question without delay.

Orders

  • Can I cancel/modify my order or an item in my order?

It is entirely possible to cancel your order or an item within it. To do so, please write to us as soon as possible at commandes@flaneurs.net. Don’t forget to provide your order number or reference, and specify whether you would like a refund or a store credit.

You can also modify your order and request a size/color change by following the same procedure as described above. The item must be the same or of equal value. Otherwise, a store credit will be issued so you can place a new order for the desired item.

  • I haven’t received an order confirmation email, what should I do?

In most cases, the confirmation email might not reach you due to a typo in your email address or because it ended up in your spam/junk folder. If you definitely haven’t received anything, feel free to contact us at commandes@flaneurs.net, providing the full name(s) used for the order.

Shipping

  • How can I get my order delivered?

We work with two shipping providers: Colissimo and Chronopost. Colissimo offers home delivery within France and internationally. Chronopost allows for delivery to pickup points within France and Europe. You can also choose in-store pickup by selecting Flâneurs Rennes from the list of carriers when finalizing your order.

  • When will I receive my order?

Before the carrier steps in, please note that we personally prepare all orders in our single store in Rennes. We strive to handle orders as quickly and carefully as possible. During peak periods, preparation time may be slightly longer than usual. Once your order is ready, the delivery time depends on the selected carrier and the time you placed your order. Chronopost handles daily pickups until 4 p.m. Orders placed after 4 p.m. will be processed and shipped the next business day (excluding weekends and holidays). For Colissimo, we drop off parcels at the post office about every two days.

To view shipping rates and estimated delivery times from our carriers, please consult our dedicated Shipping page.

  • How long do I have to pick up my parcel?

If you chose Colissimo, delivery is against signature. Your presence is required to acknowledge receipt. If you’re absent, a delivery notice with key information will be left in your mailbox.

If you chose Chronopost, you’ll be notified via email or SMS (based on the contact info provided during your order) when the parcel is available at your selected pickup point. You will receive reminders before the parcel is returned to the sender if not collected within seven days.

  • Do you ship internationally?

We ship throughout France (including overseas departments and territories) as well as within the European Union. We have deliberately stopped shipping to certain regions such as the United States, China, and Australia due to shipping limitations and cost. Also note that shipments outside the EU are subject to strict customs declarations. These result in import duties that the customer must pay upon receipt. Any refusal to accept a parcel due to unpaid customs fees, leading to a return shipment, may incur penalties upon return.

  • Can I change my delivery address after confirming my order?

Unfortunately, once your order has been confirmed, we cannot modify the selected delivery address as it is directly linked to our shipping providers. If you need to change the address, we will have to cancel the order and issue you a store credit so you can place a new order with the correct address or shipping method.

Returns

  • How can I return my order?

You can find the return procedure in the Shipping and Returns section of our website, and also on the back of the invoice included in your package.

You have a period of 15 calendar days from the receipt of your order to return an item. Any returned item must be in new condition, with original tags still attached.

Return your parcel to the following address:

Boutique Flâneurs

5 rue Leperdit

35000 RENNES

FRANCE

Once we receive your return, our team will get back to you promptly to confirm receipt.

IMPORTANT: If you're returning an item from outside the EU, please declare the parcel as RETURN GOODS and state a product value of 0.00 on the customs form. This helps avoid unnecessary customs fees and speeds up the return process. If not followed, any additional fees incurred will be deducted from your refund/store credit.

  • Are returns free?

Return shipping costs are your responsibility and the return must be sent via our partner carriers, Colissimo or Chronopost.

Although not a strict requirement, just as we carefully pack your order, returned items should be properly packaged to ensure they arrive in good condition.

  • Can I return my order to a pickup point?

As stated in our shipping and return policy, the parcel must ABSOLUTELY be delivered to the postal address provided above, i.e. our store in Rennes. If a parcel is returned to a pickup point (Mondial Relay, Chrono 2Shop, Relais Colis, etc.), it will remain there until the end of the holding period and then be returned to the sender.

  • Can I request an exchange for the returned item?

Due to inventory management and product availability, we no longer offer direct exchanges. To ensure you get the desired size/color/style, we recommend placing a new order before returning your item.