These terms and conditions of sale are entered into, on the one hand, by the company SARL Les Hussards Noirs, with a share capital of €8,000, whose registered office is located at 7 rue Georges Clemenceau - 50400 Granville, registered with the Trade and Companies Register under number 791 627 169 00018 and operating the website Flâneurs (www.flaneurs.net), and on the other hand, by any natural or legal person wishing to make a purchase via the Flâneurs website, www.flaneurs.net, hereinafter referred to as "the Buyer".
Article 1. Purpose
These terms and conditions of sale aim to define the contractual relationship between Les Hussards Noirs and the Buyer, and the conditions applicable to any purchase made through the Flâneurs website, www.flaneurs.net. The purchase of a product through this website implies unconditional acceptance by the Buyer of these terms and conditions of sale, which the Buyer acknowledges having read prior to placing an order. Before any transaction, the Buyer declares that the purchase of products on the Flâneurs website, www.flaneurs.net, is not directly related to their professional activity and is limited to strictly personal use, and that they have full legal capacity to enter into commitments under these general terms and conditions of sale.
Les Hussards Noirs reserves the right to modify these terms and conditions of sale at any time, in order to comply with new regulations or to improve the use of its website. Therefore, the applicable conditions will be those in force on the date the order is placed by the Buyer.
The Buyer may save and print these general terms and conditions of sale as well as the summary of their order, which together constitute the contract between the parties.
Article 2. Products
The products offered are those listed on the Flâneurs website, www.flaneurs.net, within the limits of available stock. Les Hussards Noirs reserves the right to modify the product range at any time. Each product is presented on the website with a description outlining its main technical characteristics. The photographs are as accurate as possible but are not binding on the Seller. The sale of products featured on www.flaneurs.net is intended for all buyers residing in countries that fully authorize the entry of these products into their territory.
Article 3. Pricing
Prices shown in the online catalog are in Euros (€) inclusive of all taxes (VAT included), based on the VAT rate in effect on the order date. Any VAT rate change may be reflected in the product prices. Les Hussards Noirs reserves the right to change prices at any time, but the price listed in the catalog on the order date will be the only one applicable to the buyer. Prices do not include shipping costs, which are charged in addition to the product price based on the total order amount. In mainland France, shipping is free for orders of €100 or more (incl. VAT). For orders under €100 (incl. VAT), a shipping fee will be charged.
Les Hussards Noirs reserves the right to suspend free shipping for specific customers if there is abusive use (e.g., an abnormally high return rate or repeated patterns of orders followed by mass returns). This exceptional measure aims to maintain the economic balance of the service and does not affect the buyer’s legal rights of withdrawal.
Article 4. Orders and Payment Terms
Before ordering, the buyer must create an account on the Flâneurs website. On each visit, they must log in with their credentials to place an order or access their account. Les Hussards Noirs offers several payment options (PayPal, credit card). PayPal and card payments are final once accepted.
Article 5. Retention of Title
Les Hussards Noirs retains full ownership of sold products until full payment is received, including fees and taxes.
Article 6. Right of Withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, the buyer has a period of fourteen (14) calendar days from the receipt of their order to exercise their right of withdrawal, without having to provide any justification and without incurring any costs other than those set out below.
To exercise this right, the buyer must notify their decision to withdraw by email to the following address: sav@flaneurs.net, clearly stating their intention to withdraw. The buyer may use the standard withdrawal form available upon request, although this is not mandatory.
Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.), allowing them to be resold as new. Any product returned incomplete, damaged, broken or soiled will neither be refunded nor exchanged.
Condition of returned products – depreciation and refurbishment: in the event that a product is returned in a condition that does not allow it to be resold as originally supplied (damaged, incomplete, soiled, or showing use beyond what is necessary to establish its nature, characteristics and proper functioning), Les Hussards Noirs reserves the right to apply a deduction from the refund corresponding to the cost of refurbishment or the observed depreciation of the product. Where refurbishment is impossible or economically disproportionate, the product may be made available for collection by the buyer. In such cases, reshipping may be carried out at the buyer’s expense.
Return shipping costs are the sole responsibility of the buyer, unless otherwise expressly agreed in writing by Les Hussards Noirs.
Refund of delivery costs in case of withdrawal: the refund of initial delivery costs is based on the least expensive standard delivery method offered at the time of ordering. This reference method is understood as the cheapest delivery option available to the buyer at the time of the order, regardless of any faster or more expensive delivery option.
Where delivery has been subject to a conditional free shipping offer or a promotional offer (including free delivery above a certain order value), the refund is calculated on the basis of the actual and usual cost of the standard delivery method outside of any commercial promotion.
The refund of all sums paid (including initial delivery costs as defined above) will be made within fourteen (14) days from the date on which the withdrawal decision is received. However, this refund may be deferred until the goods have been received back or until the buyer has provided proof of dispatch of the goods, whichever occurs first.
The refund will be made using the same payment method used for the original transaction, unless the buyer expressly agrees otherwise, and at no additional cost to the buyer.
For in-store purchases, no cash refund shall be issued. Only an exchange or a store credit valid for six (6) months will be offered.
Article 7. Delivery and Returns
Products are delivered to the address indicated by the Buyer, within the agreed area. Delivery is via Colissimo (home delivery with tracking and signature), Chronopost Pickup (relay point), or UPS.
Delivery times are indicative. If delivery exceeds 30 days from the order, the Buyer may cancel the contract and receive a full refund.
For Colissimo, if absent, a notice is left for collection at a post office. For Pickup, the Buyer is notified when the parcel is available. Risk transfers to the Buyer upon handover to the carrier.
The Buyer must check the parcel condition upon receipt and report any damage to the carrier within 3 days. For non‑signature deliveries, tracking proves receipt.
If the Buyer fails to collect the parcel within the specified timeframe and it is returned to the sender, Les Hussards Noirs reserves the right to apply a penalty corresponding to the actual shipping and return costs incurred, which will be deducted from the refund.
Refusal of Delivery Due to Unpaid Import Duties:
For shipments outside the European Union, import duties, taxes, and customs fees are the responsibility of the customer. If the customer refuses to pay these fees, resulting in the return of the parcel to the sender, the seller reserves the right to deduct from the refund all actual costs incurred, including:
- return shipping costs,
- customs duties and taxes,
- handling fees charged by the carrier.
Article 8. Warranty
All products supplied by Les Hussards Noirs are covered by the legal warranty provided by Articles 1641 et seq. of the French Civil Code. In case of non-conformity of a sold product, it may be returned to Les Hussards Noirs, who will either replace, exchange, or refund it. All claims, exchange, or refund requests must be made by email to sav@flaneurs.net within thirty (30) days after delivery.
Article 9. Liability
In the distance selling process, Les Hussards Noirs is only bound by an obligation of means. Its liability cannot be engaged for any damage resulting from the use of the Internet network such as data loss, intrusion, virus, service disruption, or other involuntary issues.
Article 10. Intellectual Property
All elements of the Flâneurs website, www.flaneurs.net, are the intellectual property of Les Hussards Noirs. No one is authorized to reproduce, exploit, or use any element of the site, whether partially or in full, including photos, logos, visuals, or text, for any purpose.
Article 11. Personal Data
In accordance with the French Data Protection Act n°78-17 of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR) 2016/679, the Buyer has the right to access, correct, limit, object to, and delete personal data concerning them.
Data collected by Flâneurs are strictly intended for order management, after-sales service, and product information. No personal data is sold or shared with third parties.
To exercise their rights, the Buyer may write to:
Les Hussards Noirs – 5 rue Leperdit 35000 Rennes
or by email at: information@flaneurs.net
Article 12. Suspension or Termination of Customer Account for Abusive Use of Returns
Flâneurs reserves the right to temporarily or permanently suspend, without notice, access to a customer account in case of excessive or abnormal use of the return service with refund requests. Abusive use includes a large number of orders followed by frequent and systematic returns, potentially disrupting the service, generating disproportionate costs, or indicating misuse. This measure may be taken after analyzing the customer’s purchasing behavior, respecting proportionality and applicable laws. Before permanent suspension, the customer will be informed by email of the observed behaviors and invited to explain or adjust their practices.
Article 13. Dispute Resolution
In accordance with the Consumer Code provisions regarding amicable dispute resolution, Les Hussards Noirs adheres to the mediation service CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice.
In case of a dispute not resolved with customer service, the Buyer may contact the mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu, 75008 Paris
https://www.cm2c.net
The Buyer may also submit their mediation request online via the European platform for online dispute resolution: https://ec.europa.eu/consumers/odr