General Terms and Conditions of Sale
Article 1. Purpose
These terms aim to define the contractual relationship between Les Hussards Noirs and the buyer, as well as the conditions applicable to any purchase made through the Flâneurs website, www.flaneurs.net. The purchase of a product through this site implies the buyer’s unconditional acceptance of these terms and conditions, of which the buyer acknowledges having prior knowledge before placing an order. Prior to any transaction, the buyer declares that the purchase of products on the Flâneurs site is not related to their professional activity and is strictly for personal use, and that they have full legal capacity to commit under these general terms and conditions of sale.
Les Hussards Noirs reserves the right to modify these terms at any time to comply with any new regulations or to improve the use of its site. Accordingly, the applicable conditions will be those in effect on the date of the buyer’s order.
The buyer may save and print these general terms and the order summary, which constitute the contract between the parties.
Article 2. Products
The products offered are those listed on the Flâneurs website, www.flaneurs.net, managed by Les Hussards Noirs, while supplies last. Les Hussards Noirs reserves the right to change the product assortment at any time. Each product is presented on the website with a description of its main technical features. Photographs are as accurate as possible but are not binding. The sale of products featured on www.flaneurs.net is intended for all buyers residing in countries that fully authorize the import of these products.
Article 3. Pricing
Prices shown in the online catalog are in Euros (€) inclusive of all taxes (VAT included), based on the VAT rate in effect on the order date. Any VAT rate change may be reflected in the product prices. Les Hussards Noirs reserves the right to change prices at any time, but the price listed in the catalog on the order date will be the only one applicable to the buyer. Prices do not include shipping costs, which are charged in addition to the product price based on the total order amount. In mainland France, shipping is free for orders of €100 or more (incl. VAT). For orders under €100 (incl. VAT), a shipping fee will be charged.
Les Hussards Noirs reserves the right to suspend free shipping for specific customers if there is abusive use (e.g., an abnormally high return rate or repeated patterns of orders followed by mass returns). This exceptional measure aims to maintain the economic balance of the service and does not affect the buyer’s legal rights of withdrawal.
Article 4. Orders and Payment Terms
Before ordering, the buyer must create an account on the Flâneurs website. On each visit, they must log in with their credentials to place an order or access their account. Les Hussards Noirs offers several payment options:
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Secure Payment via PayPal (with or without an account):
The buyer selects the products, updates quantities or references if needed, confirms or updates the delivery address, and sees the shipping cost and carrier. They choose "Pay with PayPal", review all information, accept the general terms, and confirm the order. The buyer is then redirected to PayPal's secure interface to complete payment. If accepted, the order is recorded and the contract finalized. PayPal or card payments are non-reversible. In case of fraudulent use, the buyer may request cancellation and refund by contesting the charge with their bank within 70 (or 120) days, depending on their bank's policy. -
Secure Payment by Credit Card:
Online card payments are processed via CAISSE DE CREDIT MUTUEL DE GRANVILLE, accepting CB, VISA, EUROCARD, and MASTERCARD. Card data is encrypted and never stored on the Flâneurs server.
Article 5. Retention of Title
Les Hussards Noirs retains full ownership of sold products until full payment is received, including fees and taxes.
Article 6. Withdrawal
According to Articles L221-18 et seq. of the Consumer Code, the buyer has 14 calendar days from order receipt to exercise their right of withdrawal without justification or extra charges beyond what is specified. To do so, they must notify their decision by email to sav@flaneurs.net and may use a standard withdrawal form upon request.
Products must be returned in their original condition and packaging. Damaged or incomplete items will not be refunded or exchanged. Return shipping is at the buyer’s expense unless otherwise stated in writing.
Refunds (including initial shipping, if any) will be issued within 14 days of receiving the withdrawal notice, but may be delayed until the product is returned or proof of return is provided. Refunds use the original payment method unless the buyer agrees to another at no extra cost.
No refunds are available for in-store purchases—only exchanges or store credit valid for 6 months.
Article 7. Delivery
Products are delivered to the address indicated by the buyer, within the agreed area. Delivery is via Colissimo (home delivery with tracking and signature) or Chronopost Pickup (relay point). Tracking numbers may be emailed.
Delivery times are indicative. If delivery exceeds 30 days from the order, the buyer may cancel the contract and receive a full refund.
For Colissimo, if absent, a notice is left for collection at a post office. For Pickup, the buyer is notified when the parcel is available. Risk transfers to the buyer upon handover to the carrier.
The buyer must check the parcel condition upon receipt and report any damage to the carrier within 3 days. For non-signature deliveries, tracking proves receipt. If free shipping was offered but the buyer fails to collect the parcel, Les Hussards Noirs may deduct the original shipping cost from the refund.
Article 8. Warranty
All products sold by Les Hussards Noirs are covered by the legal warranty (Articles 1641+ of the Civil Code). In case of non-conformity, products can be returned, exchanged, or refunded. Claims must be made by email to sav@flaneurs.net within 30 days of delivery.
Article 9. Liability
Les Hussards Noirs is only bound by a best-effort obligation in the remote sale process. It is not liable for issues arising from Internet use such as data loss, intrusions, viruses, service disruption, or other unintended issues.
Article 10. Intellectual Property
All elements of the Flâneurs site remain the exclusive intellectual property of Les Hussards Noirs. No one may reproduce, exploit, or use any part of the site, including photos, logos, visuals, or text, without permission.
Article 11. Personal Data
In accordance with French data protection laws and GDPR (Regulation 2016/679), the buyer has the right to access, correct, restrict, object to, or delete personal data.
Flâneurs only collects data to manage orders, after-sales service, and product information.
No data is shared with third parties.
To exercise their rights, the buyer may write to:
Les Hussards Noirs – 5 rue Leperdit, 35000 Rennes
or email: information@flaneurs.net
Article 12. Account Suspension or Termination for Abusive Return Use
Flâneurs may suspend or permanently terminate a customer’s account without notice if there is excessive or abnormal use of returns for refunds (e.g., frequent and systematic order-return patterns disrupting the service or incurring disproportionate costs). Action may be taken after analyzing the customer’s behavior, in compliance with proportionality and applicable law. Before permanent suspension, the customer will be informed by email and invited to explain or change their practices.
Article 13. Dispute Resolution
In accordance with the Consumer Code, Les Hussards Noirs is a member of the CM2C mediation service – Centre de la Médiation de la Consommation de Conciliateurs de Justice.
If an unresolved dispute arises, the buyer may contact the mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu, 75008 Paris
https://www.cm2c.net